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conflict resolution

Your Ears Are Your Strongest Resolution and Negotiation Weapons

July 4, 2022 By EMI

This is a guest post by Gabe Lett, FSMPS, CPSM, LPC
Ears

Most content that centers around communication and conflict resolution has to do with assessing your feelings, your body language, your decision-making process, your attitudes, and your behaviors. Not that these are bad recommendations, but they fall short of what makes the biggest impact when resolving conflict and negotiating. Where most advice falls short is that the advice focuses on YOU, YOUR feelings, YOUR body language, YOUR decision-making, YOUR attitude, and YOUR behaviors.

Many of you have heard the saying, “God gave you one mouth and two ears. He intended for you to listen twice as much as you speak.” Ears are the gateways to receiving critical information about your environment. Ears collect sound waves. During conflict or negotiation, ears are data gathering reservoirs collecting what is coming out of the other person’s mouth. Ears are your strongest weapons in resolving conflict and negotiating a solution.

Ears

To be fair, your ears are only the front-end of a process that leads to great conflict resolution and negotiation. But if you cannot get the front-end of that process right, nothing else in that process will work. Therefore, ears are where you begin.

When you focus on opening your ears, closing your mouth, and focusing on the other person, several key dynamics are put in motion:

[Read more…] about Your Ears Are Your Strongest Resolution and Negotiation Weapons

Filed Under: Blog, Communication/Public Speaking Tagged With: asking questions, conflict resolution, decision making, Gabe Lett, listening, negotiation

Find Win-Win Scenarios

July 21, 2020 By EMI

This is a guest blog by Mike Burns, PE, PgMP, DBIA

Win-Win ScenariosLast month we discussed How AEC Professionals Can Approach Their Roles as Integrators. This role is critical as communities across the globe cautiously move from healthcare pandemic responses to economic recovery. In the United States, our rapidly evolving monetary and fiscal response has a significant infrastructure investment component, including the Federal Reserves’ Municipal Liquidity Facility, the CARES Act, and pending action in Congress as recent headlines note (e.g., House approves $1.5T plan to fix crumbling infrastructure). In our inherently complex industry, we must build on our integrator role to expose and promote local wins aligned to broader policy objectives.

The Legislative Outline for Infrastructure in America , developed with inputs from across the political spectrum, frames our policy emphasis:

[Read more…] about Find Win-Win Scenarios

Filed Under: Blog Tagged With: aspirational outcomes, CG/LA, conflict resolution, economic recovery, healthcare pandemic responses, Inc., infrastructure, Infrastructure in America, infrastructure policy, investment thought leadership, investments, Mike Burns, policy emphasis, Vanir Construction Management, win-win, Win-Win Scenarios

How to Handle Conflict Resolution Questions During Engineering Job Interviews

July 25, 2018 By EMI

How to Handle Conflict Resolution Questions During Engineering Job Interviews is a blog post by Nader Mowlaee

Engineering Job Interviews

In any type of interview, but especially in engineering job interviews, hiring managers ask questions about how you would deal with technical conflict. They want to know about your interpersonal skills and how you would deal with a problem in the office if it should arise, especially if the conflict is of a technical nature.

This is where you must utilize your interpersonal (soft) skills alongside of your technical (hard) skills to find a resolution. What’s also very important is how fast you can come up with a solution, even if it’s a temporary fix, because in many technology-oriented or industrial environments, having a technical problem or conflict could potentially lead to severe damages.

Why Hiring Managers Ask About Conflict

[Read more…] about How to Handle Conflict Resolution Questions During Engineering Job Interviews

Filed Under: Blog, Communication/Public Speaking Tagged With: conflict management, conflict resolution, Conflict Resolution Questions, Engineering Job Interviews, Job Interview Questions, Nader Mowlaee, resolve the conflict, STAR Method, Technical Conflict Resolution, technical problem

TECC 179: Practical Strategies You Can Use for Productively Dealing with Conflict

July 10, 2018 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/engineeringcareercoach/TECC179.mp3

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Practical Strategies You Can Use for Productively Dealing with Conflict

In this episode I talk with Dana Caspersen, conflict specialist, speaker and author of the book: Changing the Conversation: the 17 Principles of Conflict Resolution. During the interview, Dana outlines very practical strategies that you can use when dealing with conflict.

Engineering Quotes:

Dealing with Conflict

Dealing with Conflict

Here are the 3 principles that Dana Caspersen discusses in regards to dealing with conflict:

[Read more…] about TECC 179: Practical Strategies You Can Use for Productively Dealing with Conflict

Filed Under: Career Goals and Challenges, TECC Podcast-The Engineering Career Coach Podcast Tagged With: Acknowledging without agreeing, attack situation, conflict, conflict resolution, conflict resolution skills, Dana Caspersen, Dealing with Conflict, differentiate between needs, interests, listen past attack, needs, Not hearing attack, pay attention, resolve a conflict, resolve the conflict, strategies, strategy

TECC 133: Five Strategies for Resolving Conflicts in your Engineering Career and Life

November 1, 2016 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/engineeringcareercoach/TECC133.mp3

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Five Strategies for Resolving Conflicts in your Engineering Career and Life

In this episode, I discuss conflict resolution. I am going to specifically review 5 strategies that you can use for resolving conflicts, whether it be in your engineering job or life.  The strategies that I am going to review are those of Thomas and Kilmann’s Conflict Mode Instrument (TKI).

Engineering Success quotes:

Conflict Resolution

Conflict Resolution
Here are the 5 strategies from Thomas and Kilmann’s Conflict Mode Instrument (TKI).that can be used to help resolve conflict:

[Read more…] about TECC 133: Five Strategies for Resolving Conflicts in your Engineering Career and Life

Filed Under: Personal Development and Professionalism, TECC Podcast-The Engineering Career Coach Podcast Tagged With: assertive and co-operative approach, conflict resolution, Resolving Conflicts in your Engineering Career and Life, unassertive and co-operative approach, unassertive and uncooperative approach

TCEP 026: How to Resolve Conflict In Civil Engineering Projects Through Mediation

March 2, 2016 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/civilengineeringpodcast/TCEP026.mp3

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The Civil Engineering Podcast

In episode 026 of The Civil Engineering Podcast, Chris Knutson, PE interviews a successful attorney and mediator, Ken Strongman on the basics of mediation and dives in on a couple of items associated with preparation for mediation and what to expect during the mediation process as an engineer.

Here are some of the questions asked in this episode:

  • What is mediation
  • How many parties can participate in mediation
  • What does the environment look like in a mediation
  • Who chooses the mediator
  • What are the qualities of a good mediator

Quotes to think about:

TCEP Ep26 quote1

Here are some key points discussed in this episode about How to Resolve Conflict In Civil Engineering Projects Through Mediation:

  • Mediation is the process of resolving conflicts.
  • Almost all professional service contracts have clauses for mediation

[Read more…] about TCEP 026: How to Resolve Conflict In Civil Engineering Projects Through Mediation

Filed Under: Business/Entrepreneurship, TCEP-The Civil Engineering Podcast Tagged With: conflict, conflict resolution, Ken Strongman, mediation

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