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dealing with a customer

Three Situations Where Customers Are Not Always Right

October 4, 2021 By EMI

This is a guest post by Nader Mowlaee

CustomersYou must have heard this phrase before: “The customer is always right.” And chances are you have assumed that it applies to everyone and every business. However, based on my experience, there are three situations where this is not the case. In this article, I would like to share those situations with you so you won’t be negatively affected by misplaced beliefs or false expectations.

The idea or purpose behind this saying is to improve the quality of service we offer to everyone, whether they are purchasing products or services from us (external customers) or working on the same team as us (internal customers). However, over the last few years, I’ve seen many cases where internal and external customers have quoted this phrase to bend the truth a bit or break a rule. Here are three situations where the idea of,  “the customer is always right,” is wrong.

[Read more…] about Three Situations Where Customers Are Not Always Right

Filed Under: Blog, Networking/Client Relations Tagged With: abusive customers, business profitability, Customer Requests, customers, Customers Are Not Always Right, dealing with a customer, make one customer happy, misinformation, Nader Mowlaee, Prosumers, sustainability, Unfair Advantage

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