dealing with a customer Archives - Engineering Management Institute

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Three Situations Where Customers Are Not Always Right

You must have heard this phrase before: “The customer is always right.” And chances are you have assumed that it applies to everyone and every business. However, based on my experience, there are three situations where this is not the case. In this article, I would like to share those situations with you so you […]

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I feel like the program helped reinforce the concepts I've been learning as an active project manager. It also helped fill in any of the gaps in my knowledge. It was easy to see how I could apply the concepts to future projects and how I could have used this information to help my current projects progress smoother.

The JHA Project Leaders Development Program has been a great help in growing my understanding of what it takes to become a Leader. Anthony and Mike are knowledgeable and engaging instructors. The class not only improved my leadership skills, but is a great motivation tool. I highly recommend this class to anyone who wants to grow and become a more effective and successful project leader.

The PM fundamentals course was a great refresher for improving on my current PM skillset. I learned a lot of new information and I acquired tools I can use to help more effectively manage my projects

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Gave me a lot of good concepts and tools (spreadsheets/checklists) to help manage projects

i think one of my biggest take away was, even though it was a very small part of the course, was the importance of delegation in making you a better leader. it is something that i struggle greatly with.

I'm very excited to start applying earned value management on my projects!

The PM 2 program serves as a comprehensive document of the various responsibilities of project managers that are needed to increase the likelihood of person, team, and firm success. Taking this course helped me to recognize some of my blind spots that I frequently overlook in my regular work. I leave this course having a greater perspective of how to deal with clients and project teams, rather than focusing on only the project work at hand.

It helped me learn how to establish and keep client relationships, manage timelines and budgets, and create strong project plans and scopes.

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Tag: dealing with a customer

Three Situations Where Customers Are Not Always Right

What people are saying:

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