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In this episode I talk with Dana Caspersen, conflict specialist, speaker and author of the book: Changing the Conversation: the 17 Principles of Conflict Resolution. During the interview, Dana outlines very practical strategies that you can use when dealing with conflict.
Engineering Quotes:
Here are the 3 principles that Dana Caspersen discusses in regards to dealing with conflict:
[Read more…] about TECC 179: Practical Strategies You Can Use for Productively Dealing with Conflict
