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Maintain an Open Mind

5 Steps to Building and Maintaining Client Relationships

November 8, 2021 By EMI

This is a guest post by Zane Pucylowski , P.E.

Client Relationships

Customers want to work with engineers who provide excellent service by respecting their time and needs. However, manufacturing challenges, constant innovations, and changes to the industry can be a barrier to excellent customer service. Without great customer service and relationship building, new innovations and investments may never happen. Keeping a steady pipeline of existing clients will be beneficial to your firm. Existing clients keep your project board full and can recommend your firm to new clientele. However, closing on a new lead can take time, so it helps your firm to re-engage with existing clients. As the President and Principal Engineer at Phoenix Engineering and Consulting, I have seen the importance of maintaining solid client relationships. Here are five ways we work with clients to make sure we keep these relationships strong. 

1. Maintain an Open Mind 

[Read more…] about 5 Steps to Building and Maintaining Client Relationships

Filed Under: Blog, Networking/Client Relations Tagged With: Client Relationships, Concise Communication, exceeds expectations, Maintain an Open Mind, Maintaining Solid Client Relationships, P.E, relationship with clients, Share Information, Solid Client Relationships, Zane Pucylowski

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