Leadership/Management

Not-So-Obvious Customers

September 14, 2020 By EMI

This is a guest blog by Manny De La Cruz

Way before I decided to go back to school, I worked. I worked a lot and mostly in jobs that required customer service. I did door-to-door sales, telemarketing, and finally food service. I enjoyed being a server. I was good at it and always had cash in my pocket. I had two goals at that time: pay rent and have fun with the rest.

Through these jobs, I learned about customer service and in those days, how the customer was always right. I won’t claim to have been a poster child for great customer service, since on several occasions the human in me and all that was going on would catch up and a customer might get the short end of the stick. Customer service is something that has become synonymous with hospitality and entertainment. It is easy to spot bad customer service at a drive-through or a check-out line, when you are trying to ring up your own groceries only to be met with an error and no associate around to help you (we have kind of lowered the bar, folks). But what does this have to do with engineering?

Funny you should ask. If you are in an engineering role in outside sales, consulting, or contract engineering, perhaps your customers are pretty obvious. But what about in other engineering roles, like plant support, manufacturing, or research? Perhaps those customers are not as obvious. In reality, regardless of where you work, more than likely there are some internal customers who are relying on your service, and not being aware of who they are could cost you dearly.

Here Are Five Things To Consider When Thinking About the Not-So-Obvious Internal Customers You Work For:

Remember Who You Work For

September 7, 2020 By EMI

This is a guest blog by Mickey Addison, MSCE, PMP

When someone asks a leader who they work for, the best answer is “I work for my team.” That’s obviously not a complete answer, but it speaks to a mindset. Leadership is service, and leaders who approach their roles with that mindset are more likely to be successful. It’s not the complete answer, of course, so to that end, let’s spend some time thinking about respect. Leaders must demonstrate respect, require it in the team, and be able to move our organizations forward in a rapidly changing world.

Everyone Deserves Respect

Would You Want to Work With You?

May 12, 2020 By EMI

This is a guest blog by Steve Soldati, P.E.

Picture this: It’s 11:30 a.m. on Tuesday morning, you’re thinking about where to go for lunch, but you are still waiting for a response from your project team member. You had requested this information via email three weeks ago and every few days you get a, “You should have it soon.” You sent an email earlier that morning asking for an update on the project designs and calculations to incorporate into your plan set, which is due in just one week, but still no word. You go off to lunch, steaming and upset about the lack of urgency and communication of your colleagues.

When you arrive back at the office, you open your inbox to see an email from your team member with the requested design and calculations. “Yes, finally!” you shout out loud. But when you open the email, the design is incomplete, and your team member has additional questions that should have been asked much earlier. You storm over to their desk to chew them out and tell them how poorly they performed. You tell them they need to communicate better, learn to design properly, and take responsibility for their work. Then you head back to your desk to rework the design, spending many additional hours to get it ready for the upcoming deadline. And you grow even more frustrated and stressed because there is still so much on your plate that needs to be done, but you are now worried that won’t happen. This causes you to become even more uneasy, cranky, and unpleasant to be around.

Continuous Learning: Providing Coaching and Accountability

April 20, 2020 By EMI

This is a guest blog by Mike Burns

Last month’s blog discussed Embracing a Risk-Intelligent Approach. The guidance stated that we shouldn’t be paralyzed by unknown unknowns, allowing a risk-intelligent culture to support sustainable growth. In these uncertain times, as we respond to broad human suffering from the COVID-19 pandemic, I’d like to expand on mitigating unknown unknowns as an introduction to our continuous learning discussion.

A risk-intelligent approach creates a culture where teachers, students – leaders, managers, and staff thrive in a continuous learning environment. As this culture matures; mitigating inherent risks and exploring opportunities becomes a natural output of our sustained discussions. Concurrently, these discussions will surface strategic risks, informed by our trajectory and influenced by systemic threats, e.g.financial crisis, geopolitical events, and pandemics.

What Does Transformational Leadership Mean for Engineers?

March 2, 2020 By EMI

This is a guest blog by Holly Welles

Transformational leadership is a model of leadership that involves a leader who inspires his or her followers to work together toward a common goal and focus on the greater good. The best transformational leaders can enter a stagnant organization, identify its issues, and begin making improvements almost immediately.

While this type of leadership may come naturally to some people, most must learn how to develop these skills before they can apply them. As future engineers, this means developing yourself, practicing these newly learned skills, and working towards a common goal with an organization in which you’re already involved.

Scientific Laws of Leadership

January 9, 2020 By EMI

This is a guest blog by Jeff Perry

As engineers, we learn massive amounts of equations, corollaries, theorems, and laws. These typically apply to mathematics or scientific laws that must be understood in order to make appropriate engineering designs and calculations. However, have you ever wondered if these scientific laws that the natural world follows have applications to our personal growth, development, and leadership? In my opinion, the answer is a clear “Yes!”

In this post, I’ll take examples from some of the most commonly known scientific laws of physics — Newton’s Laws of Motion. I’ll show you how these fundamental laws apply to the movement and progress of people and teams, not just physical objects. Then, I’ll provide suggestions actions, or “motions,” you can take in your own leadership.

The Essential Competencies of an Effective Engineering Leader

November 25, 2019 By EMI

This is a guest blog by Kyle K. Cheerangie, P.E.

As a young engineer, I knew early on that I wanted to be a leader. However, I didn’t know the basics of leading others, nor, therefore, how those might fit in with my personality. Certain aspects of leadership came naturally to me: I was a natural at simplifying complex tasks and listening to others. However, two skills eluded me: I often let my ego get involved in the task and I found it difficult to communicate in groups. Since then, I have learned, on-the job, the four competencies an effective engineering leader needs to have:

Successful Employee Management for Your Engineering Startup

August 26, 2019 By EMI

This is a guest blog by Jim Hughes

Employee Management The number of engineers launching their own startup companies is increasing. More and more engineers are pursuing new entrepreneurial ventures with the dream of becoming their own boss, launching their own product or services, and making a dent in their industries. This has highlighted something that is critical to startup success: employee management, which is a huge challenge.

Employee management covers best practices to retain the top talent who will help you achieve your goals. As a founder, you know that a big part of your success (or failure) is your people. So, as you work your way towards establishing an engineering startup, it is important to equip yourself with knowledge in employee management.

Finding the Right People

Effective Delegation Techniques for Engineering Professionals

May 6, 2019 By EMI

Effective Delegation Techniques for Engineering Professionals is a guest blog by Mary Jane Riccardi

In my 10+ years working as a learning and development professional in an engineering consulting firm, there was one skill that I heard frequently was lacking for both project managers and organization managers. That skill was delegation. On the surface, effective delegation sounds pretty easy. However, in reality, it can be very difficult and uncomfortable. Delegation is the assignment of responsibility to another person to carry out a specific activity. [Read more…] about Effective Delegation Techniques for Engineering Professionals

How to Hire and Manage Millennials

January 23, 2019 By EMI

***This* *is a guest blog by Allison Hail***

With millennials making up a large part of the workforce, it’s fast becoming necessary for all employers to know how to manage them. Millennials who have just graduated are well aware of the growing opportunities in other countries. As a result, they are likely to consider moving abroad; one study suggests that 59% of millennials in the United States would consider moving to a foreign country for a job, compared to 35% of the general population, and this statistic is even higher in countries such as France and the Netherlands. There are a few things to keep in mind that will make hiring and managing millennials a smooth process: