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    • Meet Anthony Fasano, P.E.
    • EMI’s Mission, Vision & Values
    • Meet Team EMI
  • Content
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      • The Engineering Career Coach Podcast
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        • Women in Civil Engineering
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        • The Civil Engineering CEO Podcast
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Client Churn

How Engineering Firms Can Prevent Client Churn

September 19, 2022 By EMI

Client ChurnClients are arguably the most important aspect of running a successful and healthy engineering firm. What’s even more important is retaining them. Did you know it can be anywhere from five to 25 times more expensive to gain a new customer than to retain an existing one? So, how are you preventing client churn at your firm? On the surface, it can feel like there’s little control a firm can have over what its clients do, but in reality, improving retention starts internally.  

Keep on reading to learn our tips for improving your internal operations to boost client retention at your firm. 
[Read more…] about How Engineering Firms Can Prevent Client Churn

Filed Under: Blog, Organization/Productivity/Time Management Tagged With: Client Churn, communication, employee churn, Leanna Michniuk, Resource Allocation

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