Delivering Stellar Client Service to Engineering Clients

Every A/E firm talks about delivering stellar client service and many deliver to that mark.  Why?  Well, before I can provide my opinion let’s set the definition for what constitutes stellar client service. From my foxhole, stellar client service = responsiveness, collaboration, and establishment of crystal clear expectations.  Without these three elements, you will certainly […]

Dealing with Engineering Clients Going Over Your Head – Engineering Career TV Ep. 23

Q: How can I deal with engineering clients going over my head? Welcome to Episode #23 of Engineering Career TV. The topic for this episode is dealing with engineering clients going over your head.  I will spend most of the Engineering Career TV episodes answering questions that have been submitted from engineers around the world on how to […]