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manager

Not-So-Obvious Customers

September 14, 2020 By EMI

This is a guest blog by Manny De La Cruz

internal customersWay before I decided to go back to school, I worked. I worked a lot and mostly in jobs that required customer service. I did door-to-door sales, telemarketing, and finally food service. I enjoyed being a server. I was good at it and always had cash in my pocket. I had two goals at that time: pay rent and have fun with the rest.  

Through these jobs, I learned about customer service and in those days, how the customer was always right. I won’t claim to have been a poster child for great customer service, since on several occasions the human in me and all that was going on would catch up and a customer might get the short end of the stick. Customer service is something that has become synonymous with hospitality and entertainment. It is easy to spot bad customer service at a drive-through or a check-out line, when you are trying to ring up your own groceries only to be met with an error and no associate around to help you (we have kind of lowered the bar, folks). But what does this have to do with engineering? 

internal customers

Funny you should ask. If you are in an engineering role in outside sales, consulting, or contract engineering, perhaps your customers are pretty obvious. But what about in other engineering roles, like plant support, manufacturing, or research? Perhaps those customers are not as obvious. In reality, regardless of where you work, more than likely there are some internal customers who are relying on your service, and not being aware of who they are could cost you dearly.  

Here Are Five Things To Consider When Thinking About the Not-So-Obvious Internal Customers You Work For:

[Read more…] about Not-So-Obvious Customers

Filed Under: Blog, Leadership/Management Tagged With: a good leader, boss, Coworkers, departments, Internal Customers, manager, Manny De La Cruz, Not-So-Obvious, Other Departments, responsibilities, Senior Engineers, Servant’s Heart, team

Would You Want to Work With You?

May 12, 2020 By EMI

This is a guest blog by Steve Soldati, P.E.

Work WithPicture this: It’s 11:30 a.m. on Tuesday morning, you’re thinking about where to go for lunch, but you are still waiting for a response from your project team member. You had requested this information via email three weeks ago and every few days you get a, “You should have it soon.” You sent an email earlier that morning asking for an update on the project designs and calculations to incorporate into your plan set, which is due in just one week, but still no word. You go off to lunch, steaming and upset about the lack of urgency and communication of your colleagues.

When you arrive back at the office, you open your inbox to see an email from your team member with the requested design and calculations. “Yes, finally!” you shout out loud. But when you open the email, the design is incomplete, and your team member has additional questions that should have been asked much earlier. You storm over to their desk to chew them out and tell them how poorly they performed. You tell them they need to communicate better, learn to design properly, and take responsibility for their work. Then you head back to your desk to rework the design, spending many additional hours to get it ready for the upcoming deadline. And you grow even more frustrated and stressed because there is still so much on your plate that needs to be done, but you are now worried that won’t happen. This causes you to become even more uneasy, cranky, and unpleasant to be around.

[Read more…] about Would You Want to Work With You?

Filed Under: Blog, Leadership/Management Tagged With: boss, communicate better, communicating, deadline, design and calculations, design properly, lack of leadership, Leadership, manager, manager-subordinate relationship, person-to-person relationship, positive project, project team member, Solution, Steve Soldati, successful, take responsibility, team member, update on the project designs, want to work with, work with

Transitioning from Engineer to Manager – Engineering Career TV Ep. 3

March 27, 2017 By EMI




 

Q: What does it take to be a manager besides having strong leadership skills?

Welcome to Episode #3 of Engineering Career TV. The topic for this episode is Transitioning from engineer to manager.

I will spend most of the Engineering Career TV episodes answering questions that have been submitted from engineers around the world on how to rapidly advance their careers and live the lives they want to live.

You can submit questions for the show by clicking here.

Let’s jump into today’s topic, Transitioning from engineer to manager, which is based on a question from Zach, where he asks the following: [Read more…] about Transitioning from Engineer to Manager – Engineering Career TV Ep. 3

Filed Under: Engineering Career TV Tagged With: career, career advice, education, engineer, engineer to manager, engineering transitioning, leader, Leadership, management, manager, work

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