Not-So-Obvious Customers

customer service

Way before I decided to go back to school, I worked. I worked a lot and mostly in jobs that required customer service. I did door-to-door sales, telemarketing, and finally food service. I enjoyed being a server. I was good at it and always had cash in my pocket. I had two goals at that […]

Would You Want to Work With You?

Picture this: It’s 11:30 a.m. on Tuesday morning, you’re thinking about where to go for lunch, but you are still waiting for a response from your project team member. You had requested this information via email three weeks ago and every few days you get a, “You should have it soon.” You sent an email […]

Transitioning from Engineer to Manager – Engineering Career TV Ep. 3

  Q: What does it take to be a manager besides having strong leadership skills? Welcome to Episode #3 of Engineering Career TV. The topic for this episode is Transitioning from engineer to manager. I will spend most of the Engineering Career TV episodes answering questions that have been submitted from engineers around the world on how […]