This information was sent to me by Anthony Venafro who serves as the Director of Engineering at Smith Engineering in Chantilly, Virginia. I was so impressed with the information; I asked Anthony if I could post it here on the Engineering Management Institute blog.
These are four core attributes that Anthony feels are critical to a successful engineering career:
#1 Responsiveness – This is the number one compliment I receive from clients and county staff, and it goes a long way. Being responsive is very easy to do, and people appreciate it. Simply returning a phone call or email to explain that you received their message and will look into their question and get back to them at a later date goes a long way. Time is money and if you exude to your clients, that you are aware of this fact, they’ll have more confidence in you. Do simple requests fast, even if it means dropping everything to do so. A client doesn’t want to wait a day or two for you to change a label or provide him or her with some quick information because you were too engulfed with a more substantial task. If it’s something quick and can be turned around in minutes, then do it immediately. They’ll love you forever if you give them the feeling that serving them is what is most important to you. [Read more…] about The 4 R’s that are Critical to a Successful Engineering Career