Digital Transformation in AEC for Smart Buildings – Ep 357
In this episode, I talk to Jay Wratten, PMP, US digital lead and global smart places lead at WSP in the U.S., about digital transformation in AEC and how it reshapes both client relationships and project delivery. We look at the shift to smart buildings, the rise of new pricing models, and the leadership lessons […]
Relationship Capital: What Is It and Why Is It Important?
This is a guests blog by Jese H. Vance, P.E. When most people think about capital for their business, they think about investors, loans, equity, etc., that is used to pay for day-to-day operations or future growth. Even though every business needs capital to thrive, I would argue that building “relationship capital” is equally as […]
5 Steps to Building and Maintaining Client Relationships
Customers want to work with engineers who provide excellent service by respecting their time and needs. However, manufacturing challenges, constant innovations, and changes to the industry can be a barrier to excellent customer service. Without great customer service and relationship building, new innovations and investments may never happen. Keeping a steady pipeline of existing clients […]