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Manage Your Projects to Meet Your Clients’ Expectations

October 14, 2020 By EMI

This is an article by John M. Lowe, Jr., P.E., speaker for our upcoming Civil Engineering Collective session: Manage Your Projects to Meet Your Clients’ Expectations, which you can find here.

Hardly anything has a greater influence on how we perceive being successful in life than how we meet the expectations of others and how well they meet ours. In our professional life, nowhere else is this more applicable than in the client/consultant relationship.

The official measure of success frequently comes at the end of a project when each party evaluates how well their expectations have been met. The goal, of course, is for both parties to conclude that all of their expectations have been met. This is possible, but only with considerable attention being paid by both parties throughout the entire project. And it can only occur when each party has a clear understanding of what the other party expects. While the responsibility for managing this process is shared by both parties, most of the day-to-day effort usually falls to the consultant.

The first opportunity for the client’s expectations to be established occurs when the consultant submits their Statement of Qualification (SOQ) to the client during the selection process. The consultant wants the client to have a favorable impression of the consultant’s qualifications, but care must be taken to not overstate its qualifications, thereby creating an unattainable expectation of the consultant’s performance. In some cases when this happens, clients become disappointed when its expectations based on the SOQ have not been met. On future projects, they may require that the SOQ be attached and made a part of the contract for professional design services. Then, if the consultant’s performance is not consistent with its SOQ, the client may declare that the consultant is in default.

[Read more…] about Manage Your Projects to Meet Your Clients’ Expectations

Filed Under: Civil Engineering Tagged With: and budget, change management, Client’s Expectations, communications, construction process, consultant, expectations, John M. Lowe, Manage Your Projects, negotiating the business terms of the contract, schedule, scope, Statement of Qualification, Success

TCEP 117: The Importance of Staying Calm, Cool, and Collected as a Civil Engineering Professional

May 8, 2019 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/civilengineeringpodcast/TCEP117.mp3

Podcast: Play in new window | Download | Embed

Staying Calm

In episode 117 of The Civil Engineering Podcast, I visit with Tracy Bratton, PE.  who is the Land Development Division Manager at Doucet & Associates, based in Austin Texas. We talk about the importance of staying calm, cool, and collected as a civil engineering professional. We also talk about the role that sound technical experience plays in an engineer’s confidence level as well as the ability to manage projects.

Engineering Quotes:

Here Are Some of the Questions I Ask Tracy:

  • Tell us about your career journey.
  • Tell us about the time you spend in Venezuela.
  • When you started working in Land Development, was it something that you initially liked doing?
  • Talk about the importance of having sound technical knowledge in your field in order to become a successful manager.
  • What are some of the things you learned about managing teams in different locations?

Here Are Some Key Points Discussed in This Episode About Staying Calm, Cool, and Collected as a Civil Engineering Professional:

[Read more…] about TCEP 117: The Importance of Staying Calm, Cool, and Collected as a Civil Engineering Professional

Filed Under: Communication & Public Speaking, TCEP-The Civil Engineering Podcast Tagged With: accurate, audience, background experience, Civil Engineering, Civil Engineering Professional, communicate more effectively, confidence level, insecurities, Land development, presentation, project management, schedule and budget, scope, Staying Calm, strategy, success of the project, successful manager, technical knowledge, Tracy Bratton

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