This is a guest post by Tiffani Teachey
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~ Maya Angelou
As an engineer, providing excellent client service is essential for your career. When clients are happy, they are more likely to recommend your services to others and continue working with you. But what does it mean to provide stellar client service? Delivering stellar client service is essential for all professionals, especially engineers. Engineers have the technical expertise and knowledge to solve complex problems and provide valuable solutions for their clients. By following these three tips, engineers can deliver outstanding client service that will exceed client expectations. Keep reading to learn more!
Engineers can provide stellar client service through the following tips:
- Respond quickly to client inquiries
- Clearly communicate project updates and timelines
- Offer suggestions for how clients can improve their product or service
1. Respond Quickly to Client Inquiries
Engineers are often the brains behind businesses — they design and build structures, systems, and products. But engineers also play an essential role in providing stellar client service. By responding quickly to client inquiries and resolving problems efficiently, engineers can help ensure a positive experience for clients. In today’s competitive marketplace, providing excellent customer service is essential for businesses of all sizes. Engineers who can provide quick and practical solutions to client problems can help give their businesses a competitive edge. Engineers are an essential part of the equation when it comes to providing stellar client service.
Engineers are often seen as meticulous and detail-oriented, which can sometimes come at the expense of interpersonal skills. However, engineers who provide stellar client service know that responding quickly to client inquiries is essential. By keeping the lines of communication open, engineers can build trust and rapport with clients, which helps foster a good working relationship and ensures that potential problems are identified and addressed on time. In today’s competitive marketplace, engineers who provide stellar client service by responding quickly to client inquiries will be the ones who stand out from the rest.
2. Clearly Communicate Project Updates and Timelines
Engineers who take the time to communicate project updates and timelines clearly can go a long way toward winning over clients and ensuring that they are satisfied with the final product. By keeping clients informed of every aspect of the project, engineers can build trust and confidence that the project is on track. Furthermore, by setting realistic expectations for timelines and deliverables, engineers can avoid potential conflicts down the road. When it comes to providing stellar client service, clear communication is critical.
One way to provide excellent client service is clearly communicating project updates and timelines, which can help ensure that the client is always aware of the latest developments and that there are no surprises. Engineers who take the time to keep their clients informed are more likely to build strong relationships and earn repeat business. In today’s competitive market, providing excellent customer service is essential for success. Engineers who focus on clear communication and timely updates will be well-positioned to provide stellar client service.
3. Offer Suggestions for How Clients Can Improve Their Product or Service
Engineers are problem-solvers by nature. Engineers can look at things objectively and see how they can improve them. It’s only natural that we want to offer our clients suggestions on how they can enhance their product or service. And yet, for some reason, many engineers are reluctant to do so. Perhaps we’re worried about offending the client or making them feel like we’re not confident in their abilities. But the truth is that offering suggestions is one of the best ways to provide stellar client service. It shows that we’re invested in the client’s success and willing to go the extra mile to help them improve their product or service. When done correctly, offering suggestions can be a powerful way to build trust and rapport with clients. So the next time you’re working with a client, don’t hesitate to offer a few suggestions on how they can improve their product or service. Chances are, they’ll appreciate your input.
We hope these tips will help you provide stellar client service. Engineers can provide stellar client service in several ways. Still, some basic principles include responding quickly to inquiries, clearly communicating project updates and timelines, and offering suggestions for how clients can improve their products or service. Of course, there are many other ways to provide excellent customer service, so if you have any additional suggestions, please let us know in the comments below. We would love to hear from you!
About the Author
Tiffani Teachey is a Sr. Mechanical Engineer, STEM advocate, professional speaker, and international best-selling author of the children’s book “What Can I Be? STEM Careers from A to Z” and two women empowerment books. She holds a Bachelor of Science degree in Mechanical Engineering, as well as a Master of Science degree in Engineering Management, both from the University of North Carolina at Charlotte. As an engineer with more than 16 years of experience, Tiffani has a passion for inspiring the next generation to engage in Science, Technology, Engineering, and Math (STEM) careers. She was born and raised in Winston-Salem, North Carolina, and enjoys traveling and being a youth mentor. For more about Tiffani, visit her website at www.TiffaniTeachey.com.
We would love to hear any questions you might have or stories you might share about ways engineers can provide stellar client service.
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To your success,
Anthony Fasano, PE, LEED AP
Engineering Management Institute
Author of Engineer Your Own Success