communicating

This is a guest blog by Steve Soldati, P.E.

Picture this: It’s 11:30 a.m. on Tuesday morning, you’re thinking about where to go for lunch, but you are still waiting for a response from your project team member. You had requested this information via email three weeks ago and every few days you get a, “You should have it soon.” You sent an email earlier that morning asking for an update on the project designs and calculations to incorporate into your plan set, which is due in just one week, but still no word. You go off to lunch, steaming and upset about the lack of urgency and communication of your colleagues.

When you arrive back at the office, you open your inbox to see an email from your team member with the requested design and calculations. “Yes, finally!” you shout out loud. But when you open the email, the design is incomplete, and your team member has additional questions that should have been asked much earlier. You storm over to their desk to chew them out and tell them how poorly they performed. You tell them they need to communicate better, learn to design properly, and take responsibility for their work. Then you head back to your desk to rework the design, spending many additional hours to get it ready for the upcoming deadline. And you grow even more frustrated and stressed because there is still so much on your plate that needs to be done, but you are now worried that won’t happen. This causes you to become even more uneasy, cranky, and unpleasant to be around.

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