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Tag: Stellar Client Service

Engineers Can Provide Stellar Client Service

Stellar client service is the key to retaining clients. As an engineer, one might not think client service would be in an engineer’s wheelhouse, but it’s often one of the most effective ways to retain clients. Stellar client service is the key to your business and company’s success. It is a way to provide a […]

Providing Stellar Client Service: Engage Holistically

customer service

  As we commence a discussion about client service, I find myself reflecting on my first Engineering Management Institute (EMI) blog, “Think Big, Be Mindful.” Serving our clients and growing market share should create synergies with our individual goals and personal lives. Again, allowing us to evolve our vision as intentions, setting direction — not […]

Delivering Stellar Client Service to Engineering Clients

Every A/E firm talks about delivering stellar client service and many deliver to that mark.  Why?  Well, before I can provide my opinion let’s set the definition for what constitutes stellar client service. From my foxhole, stellar client service = responsiveness, collaboration, and establishment of crystal clear expectations.  Without these three elements, you will certainly […]

What people are saying:

I feel like the program helped reinforce the concepts I've been learning as an active project manager. It also helped fill in any of the gaps in my knowledge. It was easy to see how I could apply the concepts to future projects and how I could have used this information to help my current projects progress smoother.
Jon Batchelor
Jon BatchelorTranSystems
The JHA Project Leaders Development Program has been a great help in growing my understanding of what it takes to become a Leader. Anthony and Mike are knowledgeable and engaging instructors. The class not only improved my leadership skills, but is a great motivation tool. I highly recommend this class to anyone who wants to grow and become a more effective and successful project leader.
Ryan Lee
Ryan LeeJHA
The PM fundamentals course was a great refresher for improving on my current PM skillset. I learned a lot of new information and I acquired tools I can use to help more effectively manage my projects
Kenny Dodd
Kenny DoddParametrix
Gave me new ideas to become a more effective project manager and raised my confidence level at honing this skill set.
Jason Meier
Jason MeierMSA
Gave me a lot of good concepts and tools (spreadsheets/checklists) to help manage projects
Josh Bauer
Josh BauerTranSystems
i think one of my biggest take away was, even though it was a very small part of the course, was the importance of delegation in making you a better leader. it is something that i struggle greatly with.
Richard Grimes
Richard GrimesJHA
I'm very excited to start applying earned value management on my projects!
Jimmy Jessup
Jimmy JessupParametrix
The PM 2 program serves as a comprehensive document of the various responsibilities of project managers that are needed to increase the likelihood of person, team, and firm success. Taking this course helped me to recognize some of my blind spots that I frequently overlook in my regular work. I leave this course having a greater perspective of how to deal with clients and project teams, rather than focusing on only the project work at hand.
Andrew Lee
Andrew LeeParametrix
It helped me learn how to establish and keep client relationships, manage timelines and budgets, and create strong project plans and scopes.
Shannon Gapp
Shannon GappMSA
The TranSystems Project Management Development Program - Foundations of Project Management helped me to better understanding the expectations for PMs across the company as I start out in my PM role, but also allowed me to feel more engaged with TranSystems, as a member of a recent acquisition.
Megan Duckett
Megan DuckettTranSystems

ENGINEERING MANAGEMENT INSTITUTE

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  • Build solutions to attract talented professionals.
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  • Scale sustainably.

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