• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

Engineering Management Institute

  • About
    • Meet Anthony Fasano, P.E.
    • EMI’s Mission, Vision & Values
    • Meet Team EMI
  • Content
    • Blog
    • Podcasts
      • The Engineering Career Coach Podcast
      • The Civil Engineering Podcast
        • Women in Civil Engineering
        • Civil Engineering Entrepreneurs
        • The Civil Engineering CEO Podcast
      • The Structural Engineering Channel
      • The Geotechnical Engineering Podcast
      • The Engineering Quality Control Podcast
      • The Engineering Project Management Podcast
      • AEC Engineering and Technology Podcast
      • This Week in Civil Engineering
    • TV
    • Videos
    • Books
    • Recommended Reading
    • Sponsors
  • Services
    • Training
    • Hiring Solutions
    • Webinars
  • FE-PE Exams
  • Clients
  • Contact
  • Training

  • About
    • Meet Anthony Fasano, P.E.
    • EMI’s Mission, Vision & Values
    • Meet Team EMI
  • Content
    • Blog
    • Podcasts
      • The Engineering Career Coach Podcast
      • The Civil Engineering Podcast
        • Women in Civil Engineering
        • Civil Engineering Entrepreneurs
        • The Civil Engineering CEO Podcast
      • The Structural Engineering Channel
      • The Geotechnical Engineering Podcast
      • The Engineering Quality Control Podcast
      • The Engineering Project Management Podcast
      • AEC Engineering and Technology Podcast
      • This Week in Civil Engineering
    • TV
    • Videos
    • Books
    • Recommended Reading
    • Sponsors
  • Services
    • Training
    • Hiring Solutions
    • Webinars
  • FE-PE Exams
  • Clients
  • Contact
  • Training

team

Not-So-Obvious Customers

September 14, 2020 By EMI

This is a guest blog by Manny De La Cruz

internal customersWay before I decided to go back to school, I worked. I worked a lot and mostly in jobs that required customer service. I did door-to-door sales, telemarketing, and finally food service. I enjoyed being a server. I was good at it and always had cash in my pocket. I had two goals at that time: pay rent and have fun with the rest.  

Through these jobs, I learned about customer service and in those days, how the customer was always right. I won’t claim to have been a poster child for great customer service, since on several occasions the human in me and all that was going on would catch up and a customer might get the short end of the stick. Customer service is something that has become synonymous with hospitality and entertainment. It is easy to spot bad customer service at a drive-through or a check-out line, when you are trying to ring up your own groceries only to be met with an error and no associate around to help you (we have kind of lowered the bar, folks). But what does this have to do with engineering? 

internal customers

Funny you should ask. If you are in an engineering role in outside sales, consulting, or contract engineering, perhaps your customers are pretty obvious. But what about in other engineering roles, like plant support, manufacturing, or research? Perhaps those customers are not as obvious. In reality, regardless of where you work, more than likely there are some internal customers who are relying on your service, and not being aware of who they are could cost you dearly.  

Here Are Five Things To Consider When Thinking About the Not-So-Obvious Internal Customers You Work For:

[Read more…] about Not-So-Obvious Customers

Filed Under: Blog, Leadership/Management Tagged With: a good leader, boss, Coworkers, departments, Internal Customers, manager, Manny De La Cruz, Not-So-Obvious, Other Departments, responsibilities, Senior Engineers, Servant’s Heart, team

TCEP 110: From Engineer to Owner with Karen Jehanian

January 30, 2019 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/civilengineeringpodcast/TCEP110.mp3

Podcast: Play in new window | Download | Embed

Engineer to Owner

In episode 110 of The Civil Engineering Podcast, I speak with Karen Jehanian, P.E. who is the President & Founder of KMJ Consulting, Inc. We talk about how she went from engineer to owner in her career and discuss the important role that entrepreneurship plays in the civil engineering industry.

Engineering Quotes:


Here are some of the questions I ask Karen:

  • Tell us about the journey you took in going from engineer to owner?
  • What is your philosophy around culture in a company?
  • Tell us about the importance of the client experience?
  • What is your opinion on creating a culture of creativity?
  • What is the difference between entrepreneurship and intrapreneurship?

Here are some key points discussed in this episode about going from engineer to owner:

[Read more…] about TCEP 110: From Engineer to Owner with Karen Jehanian

Filed Under: Business/Entrepreneurship, TCEP-The Civil Engineering Podcast Tagged With: budgeting your time, Civil Engineering, client experience, culture in a company, culture of creativity, customers' needs, Engineer to Owner, entrepreneurship, intrapreneurship, Karen Jehanian, skills, team

TECC 183: Career Reflection: 5 Actions a Young Engineer Took to Realize Success

August 28, 2018 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/engineeringcareercoach/TECC183.mp3

Podcast: Play in new window | Download | Embed

Career Reflection: 5 Actions a Young Engineer Took to Realize Success

In this episode, you’re going to listen in on a conversation between me and Fernando A. Ceballos, P.E. Fernando will share some strategies that he’s used to realize success in his career at such a young age. He will also talk about how being a member of our Engineering Management Institute has helped him in his career.

Engineering Quotes:

Realize Success
Realize Success

Here are the 5 actions Fernando took to realize success in his career:

[Read more…] about TECC 183: Career Reflection: 5 Actions a Young Engineer Took to Realize Success

Filed Under: Networking/Client Relations, Personal Development and Professionalism, TECC Podcast-The Engineering Career Coach Podcast Tagged With: Add Value, Doing your job well, drives people, engineers, Fernando Ceballos, networking, P.E, Realize Success, team, value-driven mindset, win-win

Primary Sidebar

Subscribe To Our Newsletter

And Get Custom Content Delivered To You Weekly

PM Training

engineering management lessons

career readiness

Categories

  • AECT – AEC Engineering and Technology Podcast
  • Blog
    • Business Development
    • Business/Entrepreneurship
    • Career Goals and Challenges
    • Communication/Public Speaking
    • COVID19
    • Credentials
    • Enlightenment
    • Ethics & Integrity
    • Job Search/Salary/Relocation
    • Leadership/Management
    • Mentoring
    • Networking/Client Relations
    • News and Events
    • Organization/Productivity/Time Management
    • Personal Development and Professionalism
    • Program Management
    • Project Management
    • Travel
    • Work Life Balance
  • Civil Engineering
  • Engineering Career TV
  • Engineering Technology
  • TCEP-The Civil Engineering Podcast
    • Business Development
    • Business/Entrepreneurship
    • Career Goals and Challenges
    • Civil Engineering Entrepreneurs
    • Communication & Public Speaking
    • Credentials
    • Ethics/Integrity
    • Infrastructure
    • Job Search/Salary/Relocation
    • Leadership/Management
    • Mentoring
    • Project Management
    • Women in Engineering
  • TECC Podcast-The Engineering Career Coach Podcast
    • Business/Entrepreneurship
    • Career Game Changers
    • Career Goals and Challenges
    • Communication/Public Speaking
    • Credentials
    • Enlightenment
    • Job Search/Salary/Relocation
    • Leadership/Management
    • Mentoring
    • Networking/Client Relations
    • News and Events
    • Organization/Productivity/Time Management
    • Personal Development and Professionalism
    • Project Management
    • Work Life Balance
  • TEPM – The Engineering Project Management Podcast
  • TEQC – The Engineering Quality Control Podcast
  • TGEP – The Geotechnical Engineering Podcast
    • Tunneling Series
  • TSEC-The Structural Engineering Channel
  • TWiCE
  • Uncategorized
  • Women in Engineering

TECC Sidebar Featured Final

ENGINEERING MANAGEMENT INSTITUTE

We Can Help You:

  • Build solutions to attract talented professionals.
  • Develop your staff’s people skills.
  • Create career roadmaps for your staff.
  • Provide PM training for your professionals.
  • Build custom development programs.
  • Scale sustainably.

Location:

50 E. Ridgewood Avenue #129

Ridgewood NJ, 07450

800-920-4007

Copyright © 2023 • All Rights Reserved • Property of Engineering Management Institute • Terms of Service • Privacy Policy