Five Steps to Managing Conflict in Your Engineering Career and Personal Life – Ep 046

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Five Steps to Managing Conflict in Your Engineering Career and Personal Life

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In this session of The Engineering Career Coach Podcast, I interview Dr. Zach Schaefer on the topic of conflict, which most of us struggle with.

โ€œAn eye for an eye will only make the whole world blind.โ€ โ€“ Mahatma Gandhi

Dr. Zach Schaefer (Dr. Z), the Founder and President of Spark The Discussion (sparkthediscussion.com), is a university professor, author, researcher, and consultant. In addition to starting his own consulting business, he is also an Assistant Professor of Applied Communication Studies at Southern Illinois University Edwardsville. Schaeferย helps St. Louis companies and business professionals โ€œtalk with intent,โ€ enhance workplace performance, and create innovative workplace cultures. He is also the author of the book, โ€œAmerican Creativity: The Mind At Work.โ€

Listen to this session and learn about Managing Conflict in Your Engineering Career and Personal Life:

Five steps on how you can manage conflict:

  1. Know yourself. Know what your triggers are and what makes you uncomfortable in the workplace.
  2. Shift from blame to contribution. Think about how you are contributing to that conversational obstacle.
  3. Know your audience. Understand where the conflict is coming from by understanding the relationship between you and the person youโ€™re in conflict with.
  4. Understand what your conversational goal is. Think about what you ultimately want to get from a conversation andย how you can best achieve your goal.
  5. Identify your primary conflict management style. There are five different ways that people deal with their conflict regardless of their industry:
    1. Compromise
    2. Competition
    3. Collaboration
    4. Avoidance
    5. Accommodation

To have an effective communication with the person youโ€™re in conflict with, understand the underlying patterns of disagreement with that person. Utilizeย the conflict RADAR:

R-Reflect
A-Analyze
D-Describe
A-Apply
R-respond

Book mentioned in this session (affiliate links):

American Creativity: The Mind At Work

Managing Conflict

Difficult Conversations

Managing Conflict

Fierce Conversationsย 

Managing Conflict

Resources and links mentioned in this session include:

Dr. Zach Schaeferโ€™s website
Free Webinars for Engineers
Engineering Career Success Summit

Click Here for Session #46 Transcription

Is there someone you are in conflict with today?

I would love to hear any questions you might have or stories you might share on how these steps or your own strategies have helped you deal with conflict.

Please leave your comments or questions in the section below.

To your success,

Anthony Fasano, PE, LEED AP
Engineering Management Institute
Author of Engineer Your Own Success

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