This is a guest blog by Pamela A. Scott
Think back to the last time you had a marvelous buying experience. It doesn’t matter what you were buying — a car, prescription drugs, or a hot dog. What made that experience stand out for you, the customer?
Now, put yourself in the shoes of your customers. They are the clients who hire you or your firm to provide whatever services you or your firm offer. How would they rate their experience as your customer?
A few years ago, I asked that question to a group of engineering project managers (PMs). Here are a few of dozens of topics they raised related to providing excellent service to their engineering customers:
Questions for Your Clients
[Read more…] about Providing Stellar Service to Your Engineering Customers
In this episode, Chris Knutson, PE interviews Steve Armstrong, leadership coach and no stranger to leading during an emergency, or crisis situations, about the special attributes of leadership that must be called on when facing crisis situations. And we’ll be doing so based on his experiences with the McMurray wildfires that devastated the town at the same time.
In this episode, I interview Tim Austin, P.E., F.NSPE., current President of the National Society of Professional Engineers about engineering career building as well as some of the biggest challenges the engineering profession is facing today and what NSPE is doing to help Engineers overcome those challenges.
