Engineering Management Institute

challenges

Providing Stellar Service to Your Engineering Customers

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This is a guest blog by Pamela A. Scott

Providing Stellar Service to Your Engineering CustomersThink back to the last time you had a marvelous buying experience. It doesn’t matter what you were buying — a car, prescription drugs, or a hot dog. What made that experience stand out for you, the customer?

Now, put yourself in the shoes of your customers. They are the clients who hire you or your firm to provide whatever services you or your firm offer. How would they rate their experience as your customer?

A few years ago, I asked that question to a group of engineering project managers (PMs). Here are a few of dozens of topics they raised related to providing excellent service to their engineering customers:

Questions for Your Clients

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TCEP 135: Effective Communication Is Key With People at All Levels in Civil Engineering

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TCEP 135: Effective Communication Is Key With People at All Levels in Civil Engineering

In this episode of The Civil Engineering Podcast, our tenth episode in our Women in Civil Engineering series, I talk to Disa Wahlstrand, PE, LEED AP, who is a vice president of municipal services and water resources operations for Ayres in Wisconsin. We will be talking about engineering in STEM, big picture mindsets, and why communication is key in multidisciplinary teams.

Engineering Quotes:

Communication Is Key

Communication Is Key

Here Are Some of the Questions I Ask Disa:

  • How can we influence the attitudes of students, especially females, about engineering and STEM in general?
  • Why do you enjoy doing campus planning?
  • Can you talk to us about your experience being a vice president in a mid-sized company?
  • What can you share with civil engineers out there about transitioning into their careers?
  • Why would you say communication is key for civil engineers?

Here Are Some Key Points Discussed in This Episode About Why Effective Communication Is Key for Civil Engineers:

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TECC 177: What Every Engineer Needs to Know When a Crisis Arises

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What Every Engineer Needs to Know When a Crisis Arises

In this episode, I talk with two very successful women from The Mathews Group, Melissa Mathews and Tia Over. We talk about communication strategies that you can implement when a crisis arises whether it’s a project crisis, client crisis or career crisis.

Engineering Quotes:

crises arises

crises arises

Crisis Arises

Here are some of the key points discussed in this episode on what engineers should do when a crisis arises:

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TECC 124: Delivering Leadership During A Crisis Situation

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Delivering Leadership During A Crisis Situation

In this episode, Chris Knutson, PE interviews Steve Armstrong, leadership coach and no stranger to leading during an emergency, or crisis situations, about the special attributes of leadership that must be called on when facing crisis situations. And we’ll be doing so based on his experiences with the McMurray wildfires that devastated the town at the same time.

Engineering Success quotes:

Crisis Situations

Crisis Situations

Crisis Situations

Here are the key points:

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TECC 112: Engineering Career Advice from the National Society of Professional Engineers President Tim Austin, PE

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In this episode, I interview Tim Austin, P.E., F.NSPE., current President of the National Society of Professional Engineers about engineering career building as well as some of the biggest challenges the engineering profession is facing today and what NSPE is doing to help Engineers overcome those challenges.

Engineering Success quotes:

NSPE

NSPE
Here are the key points:

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