Make New Friends, but Keep the Old; One Is Silver and the Other Gold
Image from Freepik If you were, are, or knew a Girl Scout, you’ve heard this tune. It is a classic in Girl Scouts. And it fits with today’s blog. When I work with younger engineers, we invariably talk about business development and networking. And we should. Business development and networking are critical to a […]
3 Ways Engineers Can Provide Stellar Client Service
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ~ Maya Angelou As an engineer, providing excellent client service is essential for your career. When clients are happy, they are more likely to recommend your services to others […]
Embrace the Power of Networking to Unlock Opportunities and Insights
“Networking is not about just connecting people. It’s about connecting people with people, people with ideas, and people with opportunities.” ~ Michele Jennae Networking and its validity or importance is written and talked about extensively — but what do you actually do about it? While I am a proponent of networking both inside and […]
The Importance and Benefits of Getting Involved in Your Community
Volunteer work and philanthropic efforts have been an integral part of Pennoni’s core values since 1966. And even prior to joining the firm in 2005, I’ve always valued the importance of them in both business and personal life. “Getting Involved” With Your Community “Getting involved” with your community is straightforward, and fun in many […]
Building Your Personal Brand as a Problem Solver: The Right Message at the Right Time
Being recognized as a problem solver in your organization, profession, or industry can bring big rewards. These include distinguishing yourself from people who just focus on performing a task. As a result, you can earn more respect from the people you work with. You have more control over the work you do, who you do […]
Personal Brand: What Is It and Why Is It Important?
A personal brand is the perception a person has of you. Rather than the overall perception of a company, a personal brand is specific to you as an employee of your company. The reason for the elevation of personal branding has to do with the digital capabilities of social media and the ease of building […]
5 Steps to Building and Maintaining Client Relationships
Customers want to work with engineers who provide excellent service by respecting their time and needs. However, manufacturing challenges, constant innovations, and changes to the industry can be a barrier to excellent customer service. Without great customer service and relationship building, new innovations and investments may never happen. Keeping a steady pipeline of existing clients […]
Three Situations Where Customers Are Not Always Right
You must have heard this phrase before: “The customer is always right.” And chances are you have assumed that it applies to everyone and every business. However, based on my experience, there are three situations where this is not the case. In this article, I would like to share those situations with you so you […]
Engineers Can Provide Stellar Client Service
Stellar client service is the key to retaining clients. As an engineer, one might not think client service would be in an engineer’s wheelhouse, but it’s often one of the most effective ways to retain clients. Stellar client service is the key to your business and company’s success. It is a way to provide a […]
Providing Stellar Service to Your Engineering Customers
Think back to the last time you had a marvelous buying experience. It doesn’t matter what you were buying — a car, prescription drugs, or a hot dog. What made that experience stand out for you, the customer? Now, put yourself in the shoes of your customers. They are the clients who hire you or […]
