5 Steps to Building and Maintaining Client Relationships
Customers want to work with engineers who provide excellent service by respecting their time and needs. However, manufacturing challenges, constant innovations, and changes to the industry can be a barrier to excellent customer service. Without great customer service and relationship building, new innovations and investments may never happen. Keeping a steady pipeline of existing clients […]
3 Ways Engineering Leaders Can Manage Emotions in the Workplace
Many factors can contribute to how we can handle stress in the workplace. These include our personality and position in the organization, heavy workload, exclusion, and bullying among co-workers. Therefore, one of the most impactful elements of an engineering leader’s success is their ability to manage the engineering team’s moods and emotions. Successful management of […]
Creating a Culture of Respect
“You can easily judge the character of others by how they treat those who can do nothing for them or to them.” ~ Malcolm Forbes If Integrity is the “foundation,” then Respect is the “walls” of a well-led organization. So, what does “Respect” mean for a leader and how does a leader create a […]
Numbers May Drive the Business, but People Drive the Numbers®
For several years, I had the good fortune to be in CEO mastermind groups. These confidential mastermind groups were comprised of CEOs who shared their frustrations and challenges in running their businesses. A favorite mantra of these CEOs was, “This would be a great business if I didn’t have to deal with people.” That mantra […]
As a Leader, You Must Extend Trust to Earn Trust
Can you ever write and talk enough about trust? Probably not. Its power is huge at work, at home, in communities, and more. Without trust, things just break down. Yet trust doesn’t just happen or magically appear. It is built and shaped over time in relationships by making and keeping commitments to each other. But […]
Three Situations Where Customers Are Not Always Right
You must have heard this phrase before: “The customer is always right.” And chances are you have assumed that it applies to everyone and every business. However, based on my experience, there are three situations where this is not the case. In this article, I would like to share those situations with you so you […]
Engineers Can Provide Stellar Client Service
Stellar client service is the key to retaining clients. As an engineer, one might not think client service would be in an engineer’s wheelhouse, but it’s often one of the most effective ways to retain clients. Stellar client service is the key to your business and company’s success. It is a way to provide a […]
The (Not-So) Secret to Successful Client Management
A consultant’s priority is to provide a service in exchange for payment. It may be advice or developing and executing a plan. In civil engineering, our industry’s charge is to build a better quality of life for all of civilization, doing so both ethically and sustainably. Each completed project brings us closer to that goal. […]
The Ways Technology Maintains Productivity of Teams That Work Remotely
Wondering how advanced technology can assist businesses in making their teams productive? In this article, I will discuss several ways how technology has already optimized the work of remote employees! Last year, businesses witnessed a fundamental transformation of the traditional office due to the havoc caused by the COVID-19 pandemic. This resulted in a kind […]
What the Redefinition of Winning Means for Your Success
To be successful as leaders and leadership teams, we need to see both the “big picture” and what’s happening “on the ground” within our firms and the marketplace. Being a leader at any level is about constantly looking for problems to solve and opportunities to realize — but which ones are the right ones, which ones have […]