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Customers want to work with engineers who provide excellent service by respecting their time and needs. However, manufacturing challenges, constant innovations, and changes to the industry can be a barrier to excellent customer service. Without

Many factors can contribute to how we can handle stress in the workplace. These include our personality and position in the organization, heavy workload, exclusion, and bullying among co-workers. Therefore, one of the most impactful

  “You can easily judge the character of others by how they treat those who can do nothing for them or to them.” ~ Malcolm Forbes If Integrity is the “foundation,” then Respect is the

For several years, I had the good fortune to be in CEO mastermind groups. These confidential mastermind groups were comprised of CEOs who shared their frustrations and challenges in running their businesses.  A favorite mantra

Can you ever write and talk enough about trust? Probably not. Its power is huge at work, at home, in communities, and more.   Without trust, things just break down. Yet trust doesn’t just happen or

You must have heard this phrase before: “The customer is always right.” And chances are you have assumed that it applies to everyone and every business. However, based on my experience, there are three situations

Stellar client service is the key to retaining clients. As an engineer, one might not think client service would be in an engineer’s wheelhouse, but it’s often one of the most effective ways to retain

A consultant’s priority is to provide a service in exchange for payment. It may be advice or developing and executing a plan. In civil engineering, our industry’s charge is to build a better quality of

Wondering how advanced technology can assist businesses in making their teams productive? In this article, I will discuss several ways how technology has already optimized the work of remote employees!  Last year, businesses witnessed a

To be successful as leaders and leadership teams, we need to see both the “big picture” and what’s happening “on the ground” within our firms and the marketplace.   Being a leader at any level is about constantly

Think back to the last time you had a marvelous buying experience. It doesn’t matter what you were buying — a car, prescription drugs, or a hot dog. What made that experience stand out for

It goes without saying that we are living through unprecedented times. But we’re all tied up together in this thing called life. Think of each other as bees of the same hive. When one bee

I’m often asked, “Why do you volunteer so much, aren’t you worried that it’s going to affect your career development?” The answer to that is “NO, why would I be worried — it’s likely going

  You might be thinking, “What does this have to do with engineering?” I’ll tell you. One of the most valuable traits that an engineer can possess is empathy, which is the ability to understand

What if you could write really good emails? Would it boost your career? I’m sure it would because being able to write really good emails would make you stand out from the crowd. Most people

For most engineers, conflict at work is something to be avoided. It’s about as desirable as spilling coffee on your pants before a big presentation or dealing with (yet another) paper jam. There’s an important