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Manage Your Projects to Meet Your Clients’ Expectations

October 14, 2020 By EMI

This is an article by John M. Lowe, Jr., P.E., speaker for our upcoming Civil Engineering Collective session: Manage Your Projects to Meet Your Clients’ Expectations, which you can find here.

Hardly anything has a greater influence on how we perceive being successful in life than how we meet the expectations of others and how well they meet ours. In our professional life, nowhere else is this more applicable than in the client/consultant relationship.

The official measure of success frequently comes at the end of a project when each party evaluates how well their expectations have been met. The goal, of course, is for both parties to conclude that all of their expectations have been met. This is possible, but only with considerable attention being paid by both parties throughout the entire project. And it can only occur when each party has a clear understanding of what the other party expects. While the responsibility for managing this process is shared by both parties, most of the day-to-day effort usually falls to the consultant.

The first opportunity for the client’s expectations to be established occurs when the consultant submits their Statement of Qualification (SOQ) to the client during the selection process. The consultant wants the client to have a favorable impression of the consultant’s qualifications, but care must be taken to not overstate its qualifications, thereby creating an unattainable expectation of the consultant’s performance. In some cases when this happens, clients become disappointed when its expectations based on the SOQ have not been met. On future projects, they may require that the SOQ be attached and made a part of the contract for professional design services. Then, if the consultant’s performance is not consistent with its SOQ, the client may declare that the consultant is in default.

[Read more…] about Manage Your Projects to Meet Your Clients’ Expectations

Filed Under: Civil Engineering Tagged With: and budget, change management, Client’s Expectations, communications, construction process, consultant, expectations, John M. Lowe, Manage Your Projects, negotiating the business terms of the contract, schedule, scope, Statement of Qualification, Success

80/20 Principle as One of the Most Effective Ways to Increase Your Productivity

December 4, 2018 By EMI

80/20 Principle as One of the Most Effective Ways to
Increase Your Productivity 
is a guest post by Samantha R. Gilbert80/20 Principle

In 1895, Vilfredo Pareto, the Italian economist, became aware that people could be divided into two groups. The first one was the “vital few” that made up the top 20% regarding influence and money, and the second referred to the “trivial many” that made up the bottom 80% of the population. Then, he realized that all economic management reflected this principle, that 20% of the population controlled 80% of the Italian capital in that period. Pareto asserted that this principle could be implemented everywhere. Practically, the rule suggests that 20% of your activities will account for 80% of your outcomes.  Therefore, this means you can apply this rule to enhance your productivity and achieve your goals in less time. Just follow these five steps and learn how to apply the 80/20 principle in your life.

80/20 Principle
[Read more…] about 80/20 Principle as One of the Most Effective Ways to Increase Your Productivity

Filed Under: Blog, Organization/Productivity/Time Management Tagged With: 20%, 80/20 principle, 80%, Changes, daily routine, goal, great results, Productivity, Review your tasks, rewards, Samantha R. Gilbert, schedule, Test the waters, Vilfredo Pareto

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