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responsibilities

Not-So-Obvious Customers

September 14, 2020 By EMI

This is a guest blog by Manny De La Cruz

internal customersWay before I decided to go back to school, I worked. I worked a lot and mostly in jobs that required customer service. I did door-to-door sales, telemarketing, and finally food service. I enjoyed being a server. I was good at it and always had cash in my pocket. I had two goals at that time: pay rent and have fun with the rest.  

Through these jobs, I learned about customer service and in those days, how the customer was always right. I won’t claim to have been a poster child for great customer service, since on several occasions the human in me and all that was going on would catch up and a customer might get the short end of the stick. Customer service is something that has become synonymous with hospitality and entertainment. It is easy to spot bad customer service at a drive-through or a check-out line, when you are trying to ring up your own groceries only to be met with an error and no associate around to help you (we have kind of lowered the bar, folks). But what does this have to do with engineering? 

internal customers

Funny you should ask. If you are in an engineering role in outside sales, consulting, or contract engineering, perhaps your customers are pretty obvious. But what about in other engineering roles, like plant support, manufacturing, or research? Perhaps those customers are not as obvious. In reality, regardless of where you work, more than likely there are some internal customers who are relying on your service, and not being aware of who they are could cost you dearly.  

Here Are Five Things To Consider When Thinking About the Not-So-Obvious Internal Customers You Work For:

[Read more…] about Not-So-Obvious Customers

Filed Under: Blog, Leadership/Management Tagged With: a good leader, boss, Coworkers, departments, Internal Customers, manager, Manny De La Cruz, Not-So-Obvious, Other Departments, responsibilities, Senior Engineers, Servant’s Heart, team

Starting an Engineering Firm: A Total Guide

November 11, 2019 By EMI

This is a guest blog by Jim Hughes

Starting an Engineering FirmThere are many reasons why a lot of engineers choose to start up their own firm. Basically, you get to be the boss, you get to decide which projects to take, and you get to pursue your engineering passions. And if you nail the right strategy, there are no limits to your income potential. However, starting an engineering firm is not easy. In fact, 90% of startups fail.

Becoming your own boss entails a lot of responsibilities. You have to take care of everything—from raising funds to hiring people and promoting your firm. And if you don’t deliver as intended, you’ll lose clients.

There’s a lot at stake the moment you quit your 9-to-5 job and decide to start up your own firm. To increase your chances of success, follow these guidelines:

[Read more…] about Starting an Engineering Firm: A Total Guide

Filed Under: Blog, Business Development Tagged With: business owner, Connections, engineering passions, Gather Your Team, Jim Hughes, manage your company, marketing, money, networking, opportunities, own firm, responsibilities, small business funding, Starting an Engineering Firm, Success, technical innovations, technical skills and expertise, tools and equipment

TCEP 118: Information Civil Engineers Should Seek Up-Front for Proposal Writing Success

May 22, 2019 By EMI

http://media.blubrry.com/engineeringcareercoach/traffic.libsyn.com/civilengineeringpodcast/TCEP118.mp3

Podcast: Play in new window | Download | Embed

Proposal Writing Success

In episode 118 of The Civil Engineering Podcast, I visit with  Karen Morgan, P.E. who is the owner and founder of the AEC Proposal Institute. We discuss what information civil engineering professionals need to seek up-front for proposal writing success. Morgan discusses 5 specific points that you can use as a checklist to ensure you write more winning proposals.

Engineering Quotes:

Here Are 5 Important Points Engineers Should Always Seek Up-Front for Proposal Writing Success:

[Read more…] about TCEP 118: Information Civil Engineers Should Seek Up-Front for Proposal Writing Success

Filed Under: Project Management, TCEP-The Civil Engineering Podcast Tagged With: Be Committed, Civil Engineers, client’s requirements, deadline, Deep Work, distractions, goal, Karen Morgan, productive, Proposal Schedule, proposal teams, Proposal Writing Success, responsibilities, Set Aside a Plan, Success, Technical Professionals, unique and innovative, winning proposals

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