This is a guest post by Nader Mowlaee
You must have heard this phrase before: “The customer is always right.” And chances are you have assumed that it applies to everyone and every business. However, based on my experience, there are three situations where this is not the case. In this article, I would like to share those situations with you so you won’t be negatively affected by misplaced beliefs or false expectations.
The idea or purpose behind this saying is to improve the quality of service we offer to everyone, whether they are purchasing products or services from us (external customers) or working on the same team as us (internal customers). However, over the last few years, I’ve seen many cases where internal and external customers have quoted this phrase to bend the truth a bit or break a rule. Here are three situations where the idea of, “the customer is always right,” is wrong.
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In episode 06 of The Structural Engineering Channel podcast, we talk to Zohaib Alvi, P.E. who is a civil, structural, and forensic engineer and principal of za/engineering. We talk about sustainability in structural engineering and more specifically about the emotional side of structural engineering and how important it is to embrace and understand it as an engineer.
